Terms of Service
SENTRAFLOW SOLUTION · SSM 202503342999 (PG0581026-K) · Last updated 28 July 2026
1. Who you are contracting with
Kira is provided by SENTRAFLOW SOLUTION, registered in Malaysia under SSM registration number 202503342999 (PG0581026-K) (“we”, “us”). By creating an account you agree to these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.
2. What Kira is — and is not
Kira is bookkeeping and business software. It records what you tell it, computes from those records, and prepares files you can submit.
We are not your accountant, auditor, tax agent or licensed adviser, and nothing Kira produces is professional advice. Statutory figures — SST, EPF, SOCSO, EIS, PCB — are computed from published rates and formulas, and we take real care that they are sourced rather than guessed. Even so, you remain responsible for what you file with LHDN, KWSP, PERKESO or any other authority, and for checking it before you file. If a figure looks wrong to you, do not submit it.
3. Your account
- Keep your password secret; you are responsible for what happens under your account.
- You may invite team members and set their access level. What they can see and do is your decision, and you are responsible for it.
- Tell us promptly if you believe an account has been compromised.
4. Your data is yours
You keep ownership of everything you put into Kira. We hold it to run the service for you, as described in the Personal Data Protection Notice. We do not sell it, and we do not use it to train AI models.
You can export your records at any time while your account is active. If you close your account, export first — see clause 9.
5. AI features
AI features are off unless you switch them on with your own API key. When on, the Ledger Copilot can read your books to answer questions; it cannot post, edit or delete anything. Anything an AI feature drafts is a suggestion for you to approve — approval is always a human act. AI output can be wrong, and clause 2 applies to it in full.
6. Subscriptions and payment
- Plans and prices are shown in the app. Prices are in Malaysian Ringgit.
- Kira issues a bill for each period; we do not store your card and do not charge you automatically. If a bill is not paid by the end of the period, your access drops to free-tier limits — your data is not deleted, and paying restores access.
- Payments are collected by Billplz. We never see your card or banking credentials.
- Fees already paid are non-refundable except where Malaysian law requires otherwise, or where we have clearly failed to provide the service.
- We may change prices with at least 30 days’ notice before your next period.
7. Acceptable use
You agree not to:
- use Kira to record or facilitate anything unlawful, including falsifying records or evading tax;
- upload personal data you have no lawful basis to hold;
- attempt to access another company’s data, or probe, scan or overload the service;
- resell or white-label the service without our written agreement.
8. Availability
We work to keep Kira available and we monitor it, but we do not promise uninterrupted service and there is no uptime guarantee in these terms. We may take it down for maintenance, and will give notice where we reasonably can.
9. Ending the agreement
- You may stop using Kira and close your account at any time.
- Export your data before you close. After closure we retain records only for as long as Malaysian accounting and payroll law requires, and we are not obliged to restore access to them.
- We may suspend or close an account that breaches clause 7, or where fees remain unpaid after we have asked. Where we can, we will warn you first.
10. Liability
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything Malaysian law does not permit to be limited.
Subject to that, our total liability for any claim is limited to the subscription fees you paid in the 12 months before the claim arose. We are not liable for lost profit, lost business, or for penalties imposed on you by an authority — that last one follows from clause 2: you check and you file.
11. Changes to these terms
We may update these terms. For material changes we will give notice in the app or by email before they take effect. Continuing to use Kira after that means you accept the change; if you do not, close your account.
12. Governing law
These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.
13. Contact
SENTRAFLOW SOLUTION — reachable at the address on your invoice or through the support channel in the app.